Category: business management

Who are your HIPO's

Who are your HIPO’s?

No, I do not have a typo. I am not talking about those big somewhat lovable yet dangerous animals that frequent the waters… the hippos. HIPO’s… High Potential Candidates. Those job applicants or current employees in your midst that are the potential proactive earners, the successes, the gems. You can’t tell just by looking at them. They…

recruit right staff customer service leadership coaching Chesterfield

Want excellent customer service? start by recruiting the right staff

Below is one of the original Harrison Assessments case studies from 30 years ago! For those too young to know, the CES (now called Centrelink) is the Australian government employment service. The Challenge It was 1990 and BP and the Australian Commonwealth Employment Service (CES, now Centrelink) had a problem. They were jointly running a…

AI in recruitment leadership coaching chesterfield

AI in Recruitment

It is increasingly common to hear HR Tech and Assessment companies talk about their AI features. By AI, of course, we mean Artificial Intelligence. In this article we intend to demystify Recruitment AI, define the common pitfalls, reinforce why human oversight is essential, discuss elements used by Harrison Assessments and reinforce how the proper use…

The Benefits of Transitioning to a Hybrid Workplace

The Benefits of Transitioning to a Hybrid Workplace

The pandemic changed the way the business world operated overnight. Before COVID-19, most organisations had not developed virtual approaches to employee management and engagement. When they were forced to go online, they soon realised that they didn’t have the technology or processes in place to maintain employee productivity remotely. Whether they liked it or not,…

How a Personality Trait Assessment Helps Improve Communication

How a Personality Trait Assessment Helps Improve Communication

“According to a recent Harris Poll … a stunning majority (69%) of the managers said that they’re often uncomfortable communicating with employees. Over a third (37%) of the managers said that they’re uncomfortable having to give direct feedback about their employees’ performance if they think the employee might respond negatively to the feedback.” Effective communication is…

Improving Accountability within the Workplace

Improving Accountability within the Workplace

Forbes Magazine published an article on Accountability titled, “7 Ways to Build Accountable Organizations“. Within the article, the author posses the question: Where do you need to invest your time and attention to build an environment of accountability? This is a question many organizations ask themselves and consistently struggle to find the answer. A significant…

Looking for the 100% fit candidate - dream on!

Looking for the 100%-Fit Candidate? Dream on…

Don’t hold your breath. Practically no job candidate has exactly what is needed for the highest level of success on the job. As a hiring manager or HR professional, you are always compromising. Hiring is like dating – if you get close to what you really want and need then you find ways to live…

When Stress Turns Normally Stable Employees into Raving Lunatics

When Stress Turns Normally Stable Employees into Raving Lunatics

Everyone has their limits, however, some people reach them much more quickly than others. When employees are stressed, they often behave in ways that are quite unlike them under normal circumstances. They may act out in ways that are puzzling to their co-workers and make themselves literally sick with stress and pressure. Later, they may…

Entrepreneurship: What Makes for Success and Can We Assess for It?

Entrepreneurship: What Makes for Success and Can We Assess for It?

What is Entrepreneurship and What’s the Hype? Entrepreneurship is defined as “the process of designing, launching and running a new business, which typically begins as a small business, such as a startup company, offering a product, process or service for sale or hire, and the people who do so are called ‘entrepreneurs’” (1). The financial…

Manager-Employee Fit: A Match Made in Heaven or Hell?

Think back to the first manager you had in your own career… was this person a good match for you? Did he/she take time to get to know you as an individual and then train, mentor, and support you? Did he/she give you feedback, correct your performance when this was needed in a fair but…