Category: leadership

recruit right staff customer service leadership coaching Chesterfield

Want excellent customer service? start by recruiting the right staff

Below is one of the original Harrison Assessments case studies from 30 years ago! For those too young to know, the CES (now called Centrelink) is the Australian government employment service. The Challenge It was 1990 and BP and the Australian Commonwealth Employment Service (CES, now Centrelink) had a problem. They were jointly running a…

AI in recruitment leadership coaching chesterfield

AI in Recruitment

It is increasingly common to hear HR Tech and Assessment companies talk about their AI features. By AI, of course, we mean Artificial Intelligence. In this article we intend to demystify Recruitment AI, define the common pitfalls, reinforce why human oversight is essential, discuss elements used by Harrison Assessments and reinforce how the proper use…

The Benefits of Transitioning to a Hybrid Workplace

The Benefits of Transitioning to a Hybrid Workplace

The pandemic changed the way the business world operated overnight. Before COVID-19, most organisations had not developed virtual approaches to employee management and engagement. When they were forced to go online, they soon realised that they didn’t have the technology or processes in place to maintain employee productivity remotely. Whether they liked it or not,…

Enabling Innovation with the Help of Personality Trait Assessments

Enabling Innovation with the Help of Personality Trait Assessments

Innovation, Innovation, Innovation. It is hard to read a newspaper or business journal without finding an article on innovation or a reference to how companies must innovate to stay competitive. But the question that few articles address is how does a company become innovative or foster a culture of innovation? Most will agree that people…

How a Personality Trait Assessment Helps Improve Communication

How a Personality Trait Assessment Helps Improve Communication

“According to a recent Harris Poll … a stunning majority (69%) of the managers said that they’re often uncomfortable communicating with employees. Over a third (37%) of the managers said that they’re uncomfortable having to give direct feedback about their employees’ performance if they think the employee might respond negatively to the feedback.” Effective communication is…

Improving Accountability within the Workplace

Improving Accountability within the Workplace

Forbes Magazine published an article on Accountability titled, “7 Ways to Build Accountable Organizations“. Within the article, the author posses the question: Where do you need to invest your time and attention to build an environment of accountability? This is a question many organizations ask themselves and consistently struggle to find the answer. A significant…

Manager-Employee Fit: A Match Made in Heaven or Hell?

Think back to the first manager you had in your own career… was this person a good match for you? Did he/she take time to get to know you as an individual and then train, mentor, and support you? Did he/she give you feedback, correct your performance when this was needed in a fair but…

Assessing culture fit is this even possible

Assessing Culture-Fit: Is This Even Possible?

High performing organisations can be quite obsessive about their CULTURE as both a market differentiator and as a guiding force for decision-making. These organisations tend to be extremely careful to bring new people in who match the culture well. By ‘culture”, we can use this definition: “the organisation’s vital Purpose, its distinctive and enduring Philosophy…

How can Workforce Talent Analytics Transform your Business?

What are Workforce Talent Analytics? Also known as workforce analytics, human capital analytics, or human resource analytics, Talent Analytics is an exciting and fast-growing area in human resources Whilst many organisations will have financial, sales, marketing, and operations systems and analytics already in place to highlight trends and to drive their businesses, a report by…

leadership coaching Chesterfield improve employee engagement

Top 10 Ways to Increase Employee Engagement

It’s generally accepted that if we have an engaged team, they’ll show up to work happy, wholeheartedly give discretionary effort to help the company succeed and very importantly, they will stay with you. They will also do things like recommend your company as a great place to work to their family and friends. However, we…