Category: personal development

recruit right staff customer service leadership coaching Chesterfield

Want excellent customer service? start by recruiting the right staff

Below is one of the original Harrison Assessments case studies from 30 years ago! For those too young to know, the CES (now called Centrelink) is the Australian government employment service. The Challenge It was 1990 and BP and the Australian Commonwealth Employment Service (CES, now Centrelink) had a problem. They were jointly running a…

Improving Accountability within the Workplace

Improving Accountability within the Workplace

Forbes Magazine published an article on Accountability titled, “7 Ways to Build Accountable Organizations“. Within the article, the author posses the question: Where do you need to invest your time and attention to build an environment of accountability? This is a question many organizations ask themselves and consistently struggle to find the answer. A significant…

Manager-Employee Fit: A Match Made in Heaven or Hell?

Think back to the first manager you had in your own career… was this person a good match for you? Did he/she take time to get to know you as an individual and then train, mentor, and support you? Did he/she give you feedback, correct your performance when this was needed in a fair but…

Deliberately developing organisations and the harrison assessment

Deliberately Developing Organisations and the Harrison Assessment: Soulmates

I recently read, “An Everyone Culture: Becoming a Deliberately Developmental Organization,” by Robert Kegan and Lisa Kaskow Lahey (2016) and I went crazy highlighting passages. This work is so important, so inspiring, and so intelligent, I just can’t say enough about it; I urge you to read it as soon as you possibly can. And,…

Creative Grit

There has been a lot of buzz about the value of grit recently including a best seller named Grit: The Power of Passion and Perseverance by Angela Duckworth. The book explores the value of cultivating grit to achieve a more successful life. Grit is defined as perseverance, courage, resolve, or strength of character. There is no doubt that grit…

How can Workforce Talent Analytics Transform your Business?

What are Workforce Talent Analytics? Also known as workforce analytics, human capital analytics, or human resource analytics, Talent Analytics is an exciting and fast-growing area in human resources Whilst many organisations will have financial, sales, marketing, and operations systems and analytics already in place to highlight trends and to drive their businesses, a report by…

leadership coaching Chesterfield improve employee engagement

Top 10 Ways to Increase Employee Engagement

It’s generally accepted that if we have an engaged team, they’ll show up to work happy, wholeheartedly give discretionary effort to help the company succeed and very importantly, they will stay with you. They will also do things like recommend your company as a great place to work to their family and friends. However, we…

leadership coaching Chesterfield spotting talent within business

5 Sure Fire Ways to Spot Leadership Talent in Your Business

Whenever an employee leaves, they will take with them a wealth of knowledge, skills and experiences that support both the current and future success of your business. Assessing your existing employees now and preparing them for leadership roles will enable you to have a pipeline of employees who are ready to be promoted into more…

identifying leadership qualities coaching development

How to Identify your Leadership Qualities

Very few people are natural, born Leaders. Most of us need to learn, develop, and improve on those qualities that make us a great Leaders. How you show up and step up as Leader impacts everything from the engagement and commitment of your team to the output and results of your department or business Everything…