Tag: case studies

recruit right staff customer service leadership coaching Chesterfield

Want excellent customer service? start by recruiting the right staff

Below is one of the original Harrison Assessments case studies from 30 years ago! For those too young to know, the CES (now called Centrelink) is the Australian government employment service. The Challenge It was 1990 and BP and the Australian Commonwealth Employment Service (CES, now Centrelink) had a problem. They were jointly running a…