Tag: customer service

5 Misconceptions About Communication in Small Business

Effective communication is the backbone of any thriving business. Without it, you’re just asking for a heap of trouble. Communication is fundamental to building trust and relationships and building motivated and engaged teams who will go over and beyond to deliver exceptional results. It can be argued that the lack of effective communication causes more…

recruit right staff customer service leadership coaching Chesterfield

Want excellent customer service? start by recruiting the right staff

Below is one of the original Harrison Assessments case studies from 30 years ago! For those too young to know, the CES (now called Centrelink) is the Australian government employment service. The Challenge It was 1990 and BP and the Australian Commonwealth Employment Service (CES, now Centrelink) had a problem. They were jointly running a…