Tag: Harrison assessments

recruit right staff customer service leadership coaching Chesterfield

Want excellent customer service? start by recruiting the right staff

Below is one of the original Harrison Assessments case studies from 30 years ago! For those too young to know, the CES (now called Centrelink) is the Australian government employment service. The Challenge It was 1990 and BP and the Australian Commonwealth Employment Service (CES, now Centrelink) had a problem. They were jointly running a…

AI in recruitment leadership coaching chesterfield

AI in Recruitment

It is increasingly common to hear HR Tech and Assessment companies talk about their AI features. By AI, of course, we mean Artificial Intelligence. In this article we intend to demystify Recruitment AI, define the common pitfalls, reinforce why human oversight is essential, discuss elements used by Harrison Assessments and reinforce how the proper use…

Enabling Innovation with the Help of Personality Trait Assessments

Enabling Innovation with the Help of Personality Trait Assessments

Innovation, Innovation, Innovation. It is hard to read a newspaper or business journal without finding an article on innovation or a reference to how companies must innovate to stay competitive. But the question that few articles address is how does a company become innovative or foster a culture of innovation? Most will agree that people…

How a Personality Trait Assessment Helps Improve Communication

How a Personality Trait Assessment Helps Improve Communication

“According to a recent Harris Poll … a stunning majority (69%) of the managers said that they’re often uncomfortable communicating with employees. Over a third (37%) of the managers said that they’re uncomfortable having to give direct feedback about their employees’ performance if they think the employee might respond negatively to the feedback.” Effective communication is…

Improving Accountability within the Workplace

Improving Accountability within the Workplace

Forbes Magazine published an article on Accountability titled, “7 Ways to Build Accountable Organizations“. Within the article, the author posses the question: Where do you need to invest your time and attention to build an environment of accountability? This is a question many organizations ask themselves and consistently struggle to find the answer. A significant…

When Stress Turns Normally Stable Employees into Raving Lunatics

When Stress Turns Normally Stable Employees into Raving Lunatics

Everyone has their limits, however, some people reach them much more quickly than others. When employees are stressed, they often behave in ways that are quite unlike them under normal circumstances. They may act out in ways that are puzzling to their co-workers and make themselves literally sick with stress and pressure. Later, they may…

Manager-Employee Fit: A Match Made in Heaven or Hell?

Think back to the first manager you had in your own career… was this person a good match for you? Did he/she take time to get to know you as an individual and then train, mentor, and support you? Did he/she give you feedback, correct your performance when this was needed in a fair but…

Deliberately developing organisations and the harrison assessment

Deliberately Developing Organisations and the Harrison Assessment: Soulmates

I recently read, “An Everyone Culture: Becoming a Deliberately Developmental Organization,” by Robert Kegan and Lisa Kaskow Lahey (2016) and I went crazy highlighting passages. This work is so important, so inspiring, and so intelligent, I just can’t say enough about it; I urge you to read it as soon as you possibly can. And,…

Assessing culture fit is this even possible

Assessing Culture-Fit: Is This Even Possible?

High performing organisations can be quite obsessive about their CULTURE as both a market differentiator and as a guiding force for decision-making. These organisations tend to be extremely careful to bring new people in who match the culture well. By ‘culture”, we can use this definition: “the organisation’s vital Purpose, its distinctive and enduring Philosophy…

leadership coaching Chesterfield team players

Beyond Hungry, Humble, and Smart

Ideal Team-players In 2016 Patrick Lencioni brought out the follow-up book to his The Five Dysfunctions of a Team, “The Ideal Team Player: How to Recognize and Cultivate the Three Essential Virtues” [1]. Ideal team players, as Lencioni describes them, are Hungry, Humble and (emotionally) Smart – these are his “3 Virtues.” It is rare for people with only…