Business Skills Online Training

A range of CPD approved courses on the topic of mental health and wellbeing from how to develop your mental health policy to understanding more about certain mental health issues to the mental health first aid workshop. This bundle includes one of each title shown below. (please note 1 course licence is required per person)

• Stress Management (£17.50)
• Dementia Awareness (£25.00)
• Mental Health Awareness (£12.50)
• Autism Awareness (£12.50)
• ADHD Awareness (£17.50)
• Developing A Workplace Mental Health Policy (£35.00)
• Mental Health First Aid (£35.00)
• Depression Awareness (£17.50)

Total price if bought separately: £172.50

This bundle of Hospitality courses are approved by Institute of Hospitality, Laser Awards, Gatehouse Awards, CPD & IIRSM. All courses are suitable for those working in the hospitality industry. Food safety courses are available for retail, catering and manufacturing. The default setting for this suite of courses is catering, please contact me separately if you require retail or manufacturing . This bundle includes one of each title shown below.

• Level 2 Food Safety - Catering (£12.50)
• Level 1 Food Safety - Catering (£10.00)
• Basic Fire Safety Awareness (£12.50)
• Fire Marshal (£35.00)
• Fire Extinguisher (£12.50)
• Control of Substances Hazardous to Health (COSHH) (£17.50)
• Conflict Resolution in the Workplace (£17.50)
• Anti Harassment and Bullying (£17.50)
• Achieving Food Hygiene Rating Level 5 (£17.50)
• Allergen Awareness (£17.50)
• Introduction to HACCP Level 2 (£17.50)
• Drug and Alcohol Awareness (£17.50)
• Anti-Bribery and Corruption (£17.50)
• Licensed Premises Staff Training (£17.50)
• Anti-Money Laundering (£17.50)
• Covid-19 Safe Workplaces (£17.50)
• Emergency First Aid at Work For Irish Audiences (£17.50)

Total price if bought separately: £292.50

Food Safety Selection. This bundle includes one of each title. If you require more please contact me to discuss discount and purchase options.

• Level 2 Food Safety - Catering (£12.50)
• Level 1 Food Safety - Catering (£10.00)
• Achieving Food Hygiene Rating Level 5 (£17.50)
• Allergen Awareness (£17.50)
• Introduction to HACCP Level 2 (£17.50)
• Supervising Food Safety - Level 3 (£90.00)

Total price if bought separately: £165.00

This Leadership bundle is aimed at supervisors and managers that want to develop more effective relationships with members of their teams. It can be a great starting point for people new to their leadership role and more established managers who want to enhance their skills. A great introduction to the subject.

• Conflict Resolution in the Workplace (£17.50)
• Time Management (£15.00)
• Presentation Skills (£25.00)
• Leadership Skills (£17.50)
• Disciplinary Procedures (£17.50)
• Effective Delegation (£17.50)
• Mental Health Awareness (£12.50)
• Developing Teamwork (£17.50)
• The Principles of Performance Management (£17.50)
• Introduction to Emotional Intelligence (£65.00)
• Objective Setting (£15.00)
• Managing Meetings (£17.50)
• Managing Sickness and Absence (£17.50)
• Developing Good Employee Relations (£17.50)
• Problem Solving in a Workplace (£15.00)

Total price if bought separately: £305.00

Get your employees off to a great start in your business with this set of H&S and Governance induction courses. This bundle includes one of each title. If you require more please contact me to discuss discount and purchase options. (please note 1 course licence is required per person)

• Manual Handling (£15.00)
• Basic Fire Safety Awareness (£12.50)
• Display Screen Equipment Awareness (£17.50)
• Control of Substances Hazardous to Health (COSHH) (£17.50)
• Equality, Diversity and Discrimination (£17.50)
• Anti Harassment and Bullying (£17.50)
• Workplace Health and Safety (£15.00)
• Slips, Trips and Falls (£15.00)
• Sexual Harassment in the Workplace (£17.50)
• Introducing GDPR (£20.00)
• Drug and Alcohol Awareness (£17.50)
• Anti-Bribery and Corruption (£17.50)
• Anti-Money Laundering (£17.50)
• Cyber Security (£17.50)
• Covid-19 Safe Workplaces (£17.50)

Total price if bought separately: £252.50

_{CPD Units: 3. Approved by Laser Awards, CPD & Institute of Hospitality. 90 mins*}

This course is intended to provide you with the knowledge you need to complete the test to become a personal licence holder. It covers all the major topics relating to UK licensing law, responsibilities and penalties for breaching these. It also looks in detail at the issue of age verification including an interactive element to support learning in this area.

Course only: £90 + VAT
Alcohol Personal License Holder course and Level 2 Laser Awards Online Invigilated Exam: £125 + VAT

_{CPD Units: 3. Approved by CPD, Institute of Hospitality & IIRSM. 80 mins*}

This course is intended to provide you with the information you need to understand and spot the signs of drug and alcohol misuse. It covers the legal and social implications for the individual and for your company if you find out an employee is misusing drugs. This course discusses the law, different types of drugs, and policies that can be put in place to protect yourself, your business and your employees.

_{CPD Units: 2. Approved by CPD & Institute of Hospitality. 60 mins*}

This course is aimed at anyone that works on licensed premises and gives them an overview of key topics relating to UK licencing law, responsibilities and penalties for breaching these. It also looks in detail at the issue of age verification including an interactive element to support learning in this area.

_{CPD Units: 2. Approved by CPD, Institute of Hospitality & IIRSM. 45 mins*}

Unmanaged conflict within the workplace can be costly in terms of time, money and employee engagement. This course starts by explaining what constitutes conflict and some of the most common causes. It covers the stages of conflict and contains several extensive modules that outline conflict resolution techniques. Finally it explores how effective management of conflict can result in positive outcomes in the workplace.

_{CPD Units: 3. Approved by CPD. 70 mins*}

In this course we're going to be discussing two topics, 'equality' and diversity' and how they relate to one another. Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace.

_{CPD Units: 2. Approved by CPD & IIRSM. 30 mins*}

Stress is a real problem for both organisations and their employees. It accounts for a significant proportion of work related illness each year. Being aware of the signs of stress, some of the triggers and how to manage them can make a real difference to your wellbeing and that of people around you. This course will cover an introduction to stress and why it's a problem, some of the causes of stress and some ways to minimise the risk of stress.

_{CPD Units: 3. Approved by CPD. 105 mins*}

More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner. This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively - whether in your ordinary day or when deadlines loom and the pressure is building.

_{CPD Units: 3. Approved by CPD. 80 mins*}

Facebook is the world's largest social network. With over a billion users it's very likely that a proportion of your target customer audience will have a Facebook account. This course will look in detail at the use of Facebook as part of your marketing activity.

_{CPD Units: 2. Approved by CPD. 55 mins*}

Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. This courses will look in detail at the use of Twitter as part of your marketing activity.

_{40 mins*}

LinkedIn is a very valuable tool to find the key decision makers within certain companies. It's used for finding the best point of contact, gaining familiarity with their background before a call or sales pitch and a lot more. Find out how it can be used to enhance your business.

_{40 mins*}

The course covers the history of Instagram to help you understand how it’s become such a powerful tool for generating sales, reaching new audiences and building brand awareness. In addition to this you will learn how to set up an account and build and optimise a Business Profile.

_{CPD Units: 3. Approved by CPD. 80 mins*}

This course focuses on the anchor point of your digital marketing strategy which is your website or micro-site. Here we'll explore search engine optimisation 'SEO' and how you can use this to drive traffic to your website.

_{CPD Units: 3. Approved by CPD & ILM. 90 mins*}

A leader doesn't necessarily have to be a 'manager', but it's difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the important techniques and theories that can help you to improve your leadership skills and be more effective in your role.

_{CPD Units: 2. Approved by CPD. 55 mins*}

Giving a successful presentation can be one of the hardest parts of many people's jobs. This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.

_{CPD Units: 3. Approved by CPD. 90 mins*}

When a project is managed correctly it ensures that there’s a sound business reason for undertaking the project, that it’s clear who’s involved in delivering the project, what the expected outcomes are and how resources and risks will be managed throughout the project. When it’s done poorly the project can suffer from feature creep, delays, go over budget or not get finished at all.

This course covers the basic principles of project management and covers some of the tools and techniques you can employ to improve your project management skills.

_{CPD Units: 3. Approved by CPD. 75 mins*}

This course will start by making it very clear exactly what we mean by customer service, and why it's so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation

_{CPD Units: 2. Approved by CPD. 46 mins*}

This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.

_{CPD Units: 2. Approved by CPD. 45 mins*}

The aims of the disciplinary procedure are to provide a framework within which managers can work with employees to maintain satisfactory standards of conduct and to encourage improvement when necessary.

This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.

_{CPD Units: 2. Approved by CPD. 32 mins*}

This course covers the commitments that should be laid out in your company's anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.

_{CPD Units: 2. Approved by CPD. 60 mins*}

The course starts with some basic definitions and statistics that outline how important running meetings effectively can be. It examines factors that make meetings great, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved. It also covers some of the ways you can handle any problems that may arise. Finally, it looks at different decision-making approaches you can use and finishes off with some notes on keeping a learning log to help you learn and grow, ultimately becoming a more confident and effective participant or chairperson.

_{CPD Units: 2. Approved by CPD. 55 mins*}

In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach. In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It's about setting achievable goals for the organisation and targets for individuals and teams.

_{CPD Units: 2. Approved by CPD,, ILM & IIRSM. 30 mins*}

This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.

_{CPD Units: 2. Approved by CPD. 30 mins*}

This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.

_{CPD Units: 3. Approved by CPD. 120 mins*}

The course starts with the basic rules for sales people. It covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting. It then discusses how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. It then finishes off by covering negotiations and how to avoid them and includes some methods for closing a sale.

_{CPD Units: 2. Approved by CPD & IIRSM. 45 mins*}

This course covers the many benefits good employee relations can bring to an business. It explains how to build confidence in management, by sharing the company vision, building strong teams and listening to feedback. It examines how a proactive HR presence benefits employee relations. Then looks at the role of employment contracts and the Employee Handbook. The course discusses Performance Management including motivating employees and how best to show your appreciation of their contribution. Finally, it shows you how to deal effectively with complaints, discipline and negativity.

_{CPD Units: 2. Approved by CPD & IIRSM. 50 mins*}

This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a section on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them.

_{CPD Units: 2. Approved by CPD. 55 mins*}

This course will start by defining sexual harassment and explaining how protection comes from both employment law and criminal law. You'll see from workplace statistics how widespread and serious the problem is, and how the management response to concerns raised is often poor or non-existent. It also addresses how allegations should be handled, explains the importance of having clear and robust policies and the role line managers tend to take when it comes to dealing with these situations.

_{CPD Units: 2. Approved by CPD. 30 mins*}

This course will help you to understand the different types of absence and Identify ways of measuring absence. It covers why you should complete return-to-work forms and how to conduct effective return-to-work meetings. The course finishes off by explaining the formal processes involved in managing absence and how to apply appropriate policies.

_{CPD Units: 2. Approved by CPD & Institute of Hospitality. 50 mins*}

This course examines bribery and the legislation, measures and procedures that can uncover, control and reduce the impact of this criminal activity. This information is broken down into the following sections; Why corruption and bribery occur, The UK Bribery Act, Anti-bribery policies, anti-bribery management systems and how to deal with bribery in the workplace.

_{CPD Units: 2. Approved by CPD. 60 mins*}

This course is designed for front line data processors and provides a clear introduction to the main elements of the GDPR, including compliance and the consequences of non-compliance. It explains the roles of key players and covers the main categories of personal data and the lawful basis for data processing. Other topics examined include the main Principles of the GDPR and the Rights for Individuals, along with the importance of your Privacy Policy. Finally, there's important information on data breaches; how to avoid them, what to do if one is discovered and how to file a breach report

_{Approved by CPD. 90 mins*}

This course explains the key elements, procedures and activities involved in successful Occupational Health and Safety Management in the workplace. The course show how professional Occupational Health and Safety Management benefits individuals and organisations.

_{CPD Units: 2. Approved by CPD. 20 mins*}

Interviews are two-way processes, where the employer and the interviewee can both decide if they are a good fit. This short course will provide you with some useful tips for how to prepare for an interview including preparing answers to common questions.

_{30 mins*}

This course covers a range of problems that occur in the workplace- and how they can be recognised, controlled and solved.

_{Approved by CPD. 30 mins*}

This online course examines the main social media platforms and their use as marketing tools.

_{CPD Units: 2. Approved by CPD & IIRSM. 25 mins*}

This course will look at supervising stress and mental health at work and show you how to create a good mental health culture in your workplace.